FAQ

Yes- although we ae more for the industry –  there are exceptions to some products in store. All clients buy at their own risk.  

For some products, it is a requirement of the Manufacturer that the user undergoes training prior to using their product. Other reasons could be products requiring experience or hairdressing knowledge or they have been labelled by the manufacturer as strictly professional use only.

That’s ok – there are still no refunds or exchanges if you purchase the wrong colour or product and we still will not be able to sell some products to you even thought it may be for you hairdresser. Your hairdresser will need to come into store to pick these exclusive products up themselves. 

No – due to health and safety we are unable to exchange items due to change of mind or errors being made on the clients part. The products would simply end up in the bin, and as a small business we cannot absorb such costs at the rate this happens. 

If the product you have purchased is faulty, please notify us immediately and provide photos via email and description of the fault where possible. Unless it is one of our own products  (products we import or manufacture) we are not allowed to exchange the item without physically seeing the item and in most cases without approval from the supplier. Suppliers usually want faulty items back and will only replace stock for us once they have the faulty item back and verify it is actually faulty and not a consumer error fault. 

We are unable to return or exchange ANY electrical items. Once the client has purchased the item, before leaving the store, our staff with test ANY and ALL electrical items to ensure they work. At this point we will then activate the warranty. Once the warranty has been activated, we cannot exchange or refund the item. We are just a re-seller of electrical items and no electrical will leave the store without being tested first to ensure it is in working order. 

If the item is in warranty – please notify us imeidately of the  problem and arrange to have the product returned to us. We will contact the supplier to seek the quickest and easiest solution and arrange for the supplier to pick up the faulty unit.  

If your faulty unit is out of warranty please give us a call and we can try to assist where possible as best we can.  

No – your hairdresser knows your hair. We don’t know what brand they have been using. All brands differ with results, and not all brands have the same numbering system. Each brand does have its own color chart you can refer to for color swatches.  We cannot be held responsible for recommending a color or brand and the results being different to what your after this is why the answer is no and we would recommend you return to your hairdresser for assistance.  For more clarification please contact us 

We don’t offer a delivery service however we can have your items sent out with Australia Post or a courier service where freight chargers will apply. Any orders that have dangerous goods in them will need to go via a courier.  

At this point all Melbourne Metro deliveries will cost $16 for a standard sizes parcel that fits on the front seat. For items being delivered via Australia Post – postage is calculated on the Australia Post website. We do not add any margins to freight. We charge you what we get charged. 

All orders outside Melbourne Metro that are required to be dispatched using a courier will be quoted and the client will be contacted for additional chargers that may apply.  

All order that have dangerous goods Must be shipped by a courier who is licensed to carry dangerous goods. The freight costs for these order will be quoted and the client contacted. This is regardless of the location where the freight is more than $16. 

Items such as but not limited to bleach (in all forms), peroxides, aerosols, solvents, disinfectants 

Yes- please contact us via email it the products you are chasing and how many and all you details and we will contact you to discuss prices 

No